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Wednesday, May 16 • 9:00am - 5:00pm
Responsive Service Delivery: Unifying Agile and DevOps with Design Thinking

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This workshop teaches you how to create service-centered teams that continuously learn from customers and each other. It presents a unified approach to Agile, DevOps, and Design Thinking that builds user-centered experimentation and feedback into the entire service delivery cycle. The workshop introduces a shared design-operations language that expands your focus from making things to helping users accomplish their goals, and helps you maximize scalability and resilience without sacrificing agility or customer value. Through talks, discussions, and hands-on exercises, you learn practical techniques that allow you to:
  • Design for service and not just software
  • Maximize flow and feedback
  • Design for failure
  • Learn from operations
  • Continuously seek empathy

avatar for Jeff Sussna

Jeff Sussna

Sussna Associates
Jeff Sussna is an internationally recognized IT coach and design thinking practitioner. He specializes in helping digital organizations improve service quality through effective collaboration. His career spans thirty years of building systems and leading organizations across the... Read More →

Wednesday May 16, 2018 9:00am - 5:00pm
Conference Room C
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Attendees (10)